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Frequently Asked Questions
General
Refunds are mainly for when something actually goes wrong: damaged items, shipping issues, or if we clearly messed up your order. You need to contact us within 7 days of receiving your package, with photos. Most washed or heavily worn items can’t be refunded. Approved refunds go back to your original payment method or as in-house store credit. Exchanges and store credit are also options in many cases.
To keep your prints looking sharp: turn items inside out, wash cold, and tumble dry low or hang dry. Avoid bleach, harsh detergents, and ironing directly on the print. Refunds are rarely available after washing, especially if care instructions weren’t followed, so treat your weird little garments kindly.
Still confused? Contact OFMITA
Send us your questions about orders, sizing, shipping, or any other issues. We're here to help!
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